Frequently Asked Questions

Below, we answer the most common questions and concerns customers have when choosing our pest and wildlife control services. We have grouped them by topic for easy navigation. Our goal is to address all your worries, from pricing and safety to our process and credentials, so you can feel confident that Pest Protection Plus is the most trusted and professional choice for pest control in the GTA.

Pricing and Guarantees

The cost of pest control varies depending on factors like the type of pest. Pricing for most residential services is fixed and varies based on the selected warranty. In cases involving severe infestations or unique challenges, pricing may be adjusted; however, all costs are clearly communicated upfront and provided as a fixed quote before a technician is dispatched. We pride ourselves on transparent pricing with no hidden fees, and we will explain everything included in your quote so you can make an informed decision with no surprises on your bill.

You do not need to commit to a long-term contract. We offer both one-time treatments and ongoing pest protection plans, depending on your needs. If you have a single pest issue, we are happy to solve it with a one-time service. If you prefer preventive protection year-round, we also have maintenance programs like our Pest Shield Plans, but the choice is entirely yours. There is no pressure to sign a contract, and our focus is on solving your problem in whatever way works best for you.

Yes. We stand behind our work with a 100 percent satisfaction guarantee. If the pests return within the warranty period after a treatment, simply let us know and we will retreat your property at no extra charge until the issue is fully resolved. We are confident in our methods and want you to have complete peace of mind. You are paying us to eliminate your pest problem, and we take that responsibility seriously. If you are not satisfied, we will make it right.

Safety and Environment

Absolutely. The health and safety of your family, including the furry members, is our top priority. We use family-friendly and pet-safe pest control products that are government-approved for residential use. Our treatment methods are designed to be as targeted as possible, minimizing chemicals in your home while still effectively eliminating pests. If any special safety precautions are needed, such as covering aquariums or removing pet food, we will inform you clearly. You can rest assured that we take extra care so your kids and pets stay safe during and after our services.

For most general pest treatments, you can remain at home and carry on with your day. Our technicians use low-toxicity, odour-controlled products applied in targeted areas, so there is typically no need to vacate the area. In some cases, such as extensive interior insect & bed bug treatments, we might ask you to be out of the house for a few hours for maximum safety (typically 4 hours). If any treatment does require you to leave or avoid certain areas, we will let you know well in advance and provide clear instructions. Your comfort and safety are important to us, and we always aim to minimize any disruption.

Yes, wherever possible, we use eco-friendly, sustainable pest control solutions. Pest Protection Plus is committed to methods that are safe for the environment and non-target wildlife. We practice Integrated Pest Management principles, focusing on sealing entry points, using baits or traps, and limiting chemical use to what is necessary. Educating our customers on creating a non-pest environment conducive to long-term prevention is a key part of our services. When we use pesticides, we choose the latest, environmentally responsible products and apply them carefully to avoid runoff or contamination. Our goal is effective pest control that protects your home without harming the broader ecosystem.

We specialize in humane wildlife removal techniques. That means if you have unwelcome critters like raccoons, squirrels, skunks, opossums, or birds, we do not harm them. Our licensed wildlife technicians humanely exclude animals or trap and relocate them to appropriate habitats, or use one-way doors & humane traps to allow them to exit your home safely. We then secure entry points so they cannot return. Our solutions are designed to be humane to all animals and safe for your household and the environment. You can feel good knowing we resolve wildlife issues ethically and responsibly.

Process and Scheduling

Scheduling with Pest Protection Plus is easy and flexible. You can book online 24 hours a day, or call, text, or email us to set up an appointment. We offer same-day service whenever possible and are often available for emergencies if you have an urgent pest problem outside regular hours. In many cases, we can have a licensed technician at your door the same day or within 24-48 hours. We know pest issues often cannot wait, so we make sure help is available whenever you need it.

During your visit, our licensed technician will begin with a detailed inspection of your property to identify the pest issue and any contributing factors such as entry points, food sources or nesting areas. They will then explain their findings and recommend a tailored treatment plan, answering all your questions before proceeding. Once you approve the plan, the technician will apply the treatment. This may include targeted spraying, setting traps or baits, or sealing entry holes, depending on the pest. The visit is efficient, clean, and minimally disruptive. Before leaving, the technician will explain what was done, what to expect next, and any follow-up advice. We document all work done, products used and pictures of issue areas & work completed to provide maximum transparency. You can expect professional and courteous service from start to finish.

In most cases, little to no preparation is required. Our team will handle all necessary steps during the service. We may give specific instructions based on your pest situation, such as putting away exposed food, clearing clutter from infested areas, or keeping pets and children out of particular rooms during treatment. For severe infestations like bed bugs & cockroaches, we will provide a preparation checklist, such as bagging bedding or emptying cupboards, and guide you through it well in advance. Our goal is to make the process as easy as possible for you.

Results & speed vary by pest, but you should begin to notice a reduction in pest activity quickly. Full elimination may take anywhere from a few days to a couple of weeks, depending on the pest type and severity of the infestation. For example, it may take a week or two for a full colony of ants or a nest of wasps to die off completely because the treatment needs time to spread through the population. Your technician will explain what to expect based on your specific situation. Remember, if you have concerns or pests remain after the expected timeframe, our warranty covers you. Simply call us, and we will follow up.

We aim to resolve most pest issues as fast as possible with our comprehensive treatments. Some pests, such as ants or wasps, are often eliminated in one visit. Stubborn pests such as bed bugs or German cockroaches, or severe infestations, may require multiple treatments or follow-up visits to ensure full eradication. If multiple visits are needed, we will tell you up front based on our inspection. Most services come with a warranty, so any additional visits required within the guarantee period are provided at no extra cost. We will do whatever it takes to ensure your home becomes completely pest-free.

Pest-Specific Questions

Pest Protection Plus handles virtually any pest or wildlife problem. This includes all common insects such as ants, spiders, wasps, hornets, cockroaches, bed bugs, flies, mosquitoes, fleas, ticks, and many more. We also specialize in rodent control for mice and rats, and we are licensed experts in wildlife removal for raccoons, squirrels, skunks, birds, opossums, groundhogs, and other intruding animals. We do not provide bat exclusion or termite services. From tiny insects to large wildlife, if it is a pest in the GTA, we can handle it.

No problem at all. You do not need to be a pest expert. Simply call us and describe what you are hearing or seeing, or send us a picture or video of evidence or noises. Our trained technicians can identify pests based on signs, photos, or an on-site inspection. Whether you are hearing noises in the attic or seeing insects you cannot identify, we will determine the cause quickly. You can contact us even if you just have a simple question such as identifying a bug, and we will be happy to help.

Company Trust and Credibility

Yes. Pest Protection Plus is fully licensed to provide pest and wildlife control in Ontario and carries all required insurance. Our technicians hold government-issued certifications from the Ministry of the Environment, authorizing them to use pest control products safely and effectively. We are also insured and bonded, which protects you and your property. Hiring a licensed and insured company ensures you are getting qualified professionals and complete peace of mind.

We have been serving the GTA for more than 13 years since 2012. Pest Protection Plus is a Canadian family-owned and operated company. Over the years we have solved thousands of pest and wildlife issues for homeowners and businesses across the region. Our technicians undergo extensive training and remain up to date on modern pest control techniques. There is no pest issue too complex for our team.

We are proud to be one of the highest-rated pest control companies in the GTA. Pest Protection Plus has more than 900 five-star Google reviews and an exceptionally high rating on HomeStars. We have also won the HomeStars Best of Award for multiple years, including Best of the Best. Our reputation is built on reliability, effective results, and exceptional customer care.

We serve the entire Greater Toronto Area including Toronto, Mississauga, Brampton, Oakville, Milton,  Vaughan, Richmond Hill, Markham, Scarborough, Etobicoke, North York, and surrounding areas. We have technicians across the region, enabling us to provide fast, reliable service wherever you are.

Emergency Services

Yes. We offer 24-hour emergency pest and wildlife removal, subject to availability. If you have a sudden or dangerous situation, such as a raccoon in the attic at night or an aggressive wasp nest, contact us immediately. If our on-call technicians are available, we can come out right away, provide peace of mind if the situation is non-threatening, or arrange a service date. We aim to address issues quickly, safely, and professionally.

Comparisons and Choosing a Provider

When choosing a pest control company, consider licensing and insurance, experience, reputation, guarantees, safety practices, pricing transparency, and availability. Look for companies that offer clear warranties, safe and humane methods, licensed technicians, and strong customer reviews. Transparent quotes and responsive customer service are also important. These factors will help you identify a provider that offers the best value and reliability.

Pest Protection Plus offers the responsiveness of a local family-run business combined with the expertise of a highly trained team. You can contact us any time, seven days a week, and often we can offer same-day service. Our technicians are fully licensed and insured, and we use humane and eco-friendly methods that keep your family safe. With more than 900 five-star reviews and multiple HomeStars awards, our reputation speaks for itself. We also believe in transparent pricing, honest service, and a 100 percent satisfaction guarantee. When you choose us, you are choosing a trusted, award-winning team that treats your home like our own.

While minor issues can sometimes be handled with store-bought products, professional pest control is usually worth it for anything more serious. Professionals understand pest biology and can eliminate infestations at the source rather than temporarily killing visible pests. We also have access to professional-grade tools and treatments that are more effective and safer when applied correctly. DIY treatments can sometimes worsen infestations by scattering pests or exposing your family to chemicals. Hiring a professional ensures the job is done correctly, safely, and with guaranteed results, saving you time, money, and frustration. If you are not sure, give us a call, and we can point you in the right direction with no pressure or obligations.

If you have more questions, our friendly team is always here to help. At Pest Protection Plus, whatever the pest, we do it best.